This campaign is triggered when a patient books in using the calendar link.
By default, the appointment will be configured to populate your Google Calendar or Outlook calendar.
The patient will automatically get a confirmation and reminder emails and SMS messages including the zoom links when they book.
The practice will have an appointment created for the correct time and a follow up task to complete after the call.
- Confirmation Mail and SMS
- T-1 day
- T-30 minutes SMS
If the patient cancels and doesn’t rebook - a task is created for the practice to follow up
- Attend the virtual consultation
- Complete the task following the call
Check the default template copy for the sms and email messages here