Survey and Feedback
The automation will normally handle the delivery of the survey mail.
The mail has the option to click one of three faces
- Happy Face will redirect to a thank you page and request a review - as well as triggering an email follow up asking for a review
- Neutral / Sad face will send to a thank you page asking for feedback, set a task to follow up and a mail to the contact asking for feedback too.
To trigger the mail manually
- Select a contact
- Choose the Survey/Feedback form